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Privacy Policy

For: pantanassavenue.co.za - Last Updated: 17 October 2025

At Pantanassa Event Venue (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make an inquiry, or book an event with us.

By using our website or providing us with your information, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

When you contact us, inquire about our venue, or make a booking, we may collect:

  • Your name

  • Email address

  • Phone number

  • Event details (date, type, guest count, preferences)

  • Payment information (processed securely through third-party providers)

  • Any additional information you choose to provide

b. Information Collected Automatically

When you browse our website, we may automatically collect:

  • IP address

  • Browser type and version

  • Pages visited and time spent

  • Device and operating system information

  • Referring website or source

When you browse our website, we may automatically collect:

2. How We Use Your Information

We use your information to:

  • Respond to inquiries and provide requested information about our venue or services

  • Process bookings and payments

  • Send confirmations, updates, and event reminders

  • Communicate regarding your event or related services

  • Improve our website, services, and customer experience

  • Send occasional updates, offers, or newsletters (you can opt out anytime)

  • Comply with legal obligations and resolve disputes

3. How We Protect Your Information

We take your privacy seriously. We use industry-standard security measures to protect your information, including encryption, firewalls, and secure server environments.

All payment transactions are processed through secure third-party gateways (e.g., Stripe, PayPal, or similar), and we never store sensitive payment details on our servers.

4. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with:

  • Service providers who help us operate our website, manage events, or process payments (bound by confidentiality agreements)

  • Legal authorities if required by law or to protect our legal rights

  • Automation platforms (e.g., email systems, booking software) for communication and customer management purposes

Each third-party platform we use complies with relevant privacy regulations.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and improve performance.

You can adjust your browser settings to refuse cookies or alert you when cookies are being used. However, some parts of the website may not function properly without them.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy — such as managing bookings, providing support, and complying with legal obligations.

If you wish to have your data deleted, you may request so at any time (see Section 9).

7. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data

  • Request a copy of the information we hold about you

  • Withdraw consent for communications or marketing

  • Restrict or object to certain data processing activities

To exercise these rights, please contact us using the details below.

8. Email Communications

By providing your email address, you consent to receive communications related to your inquiries, bookings, and relevant updates about Pantanassa.

You can unsubscribe from marketing emails at any time by clicking the “Unsubscribe” link in our messages or by contacting us directly.

9. Your Data Choices

You may request to:

  • Access or update your information

  • Delete your data from our system

  • Withdraw marketing consent

To make such requests, please email us at [insert official Pantanassa email]. We’ll respond within a reasonable timeframe in compliance with applicable laws.

10. Third-Party Links

Our website may contain links to third-party sites (e.g., payment processors or social media). We are not responsible for the privacy practices or content of these external websites. Please review their respective privacy policies before sharing any personal data.

11. Updates to This Policy

We may update this Privacy Policy from time to time. All updates will be posted on this page with a revised “Last Updated” date. Continued use of our website after updates constitutes your acceptance of the new terms.